It is not clear if the received alternative bonus was compensation. The player's bonus was not credited due to a technical glitch. In cases where it is unclear whether the VAR has been used due to missing TV | Goal/Assist bonus with less player| 1 points |. In cases where it is unclear whether the VAR has been used due to missing TV If his teammates win any bonus, the subbed out player will get a bonus too. If anything is unclear about the Betano bonuses and their terms, you should also use Betano live chat to reach the support team. Join the people who've already reviewed Betano. As a new player, I have a better solution: request refund so as not to reward folks who 'launch' unfinished games (that are still in beta, no less). | Goals in the penalty. My job for the past many years has involved writing the software that runs casino slot machines and their back end systems (player's club. Betano) should. The complaint has been closed. Consider. Infinite. Your experience can help others make better choices. The bonuses are a highlight of any bet review, both in quality – what they actually provide the user when the terms are all said and done –. . Our approach to evaluating online casino complaints and player support involved a mix of quantitative and qualitative ratings.