If you. Login to your account and click the User icon. How to request an account closure via our chat channel. Get help for any questions you have about games, playing rules, promotions, offers and more at [HOST] The player from Brazil is complaining about the lengthy verification process. Should disconnection occur after a bet was placed and the Spin Button is pressed: (i) if no further action is required from you to complete the game, the game's. As a responsible, regulated gaming company, we comply with all guidelines published by eCOGRA. Should you wish to reopen the closed account, please contact our Member Support Team at support@[HOST] and we will assist you. Hi FREPE, We have thoroughly investigated the closure of your account and have come to the conclusion that your account was closed in error. This is the 3 time I have had an account with Previous reasons for closing the account was due to the poor odds of actually winning however. We. Choose. You may also choose to. Player's complaint has been resolved successfully. As this account is related to other accounts that have been closed across our network, we have temporarily suspended your membership. From the side menu, select 'Help Center'. has now been in touch and it looks as if it was a case of the left hand not knowing what the right was doing, because of the new German. eCOGRA ensures that approved gaming offerings are properly. .