West Ham's shirt sponsor Betway were responsible for reporting the suspicious betting patterns that caused the collapse of Lucas Paqueta's. Gambling Commission criticised as weak for failing to repeal licence of betting firm which failed to prevent money laundering. Information, tools and advice on how to manage your gambling behaviour. Betway upholds responsible gaming and works constantly to protect. How Do I Complain To Betway? – Avoid Betway has suspended trading in India. . Check our contract and the Rules of Play. Betway is committed to resolving complaints in a thorough and respectful manner. We make a special effort in the protection of minors and in dealing with customer complaints. According to the regulator, these failings stemmed from inadequate anti-money laundering (AML) and social responsibility policies and processes. [HOST] always encourages all players to engage with gambling in a responsible fashion and accepts no liability for any harm or detriment. In another, they failed to carry out effective social responsibility interactions with a customer who deposited and lost £, in two days. If you have a complaint, please contact us so that we may attempt to resolve. If you have any questions about your account or outstanding balance. Betway is to pay £m for social responsibility and money laundering failings linked to dealings with of its high spending customers.