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Requests for self-exclusion are taken really seriously by a. However, the player did not respond to our inquiries, forcing us to reject the complaint due to lack of necessary information for further investigation. Customers can contact the Belgian Gaming Commission who will register their details on EPIS. The player had reported that the withdrawal was completed on the casino's side, but the funds were not reflected in his bank account. Your experience can help others make better choices. Withdrawal Cancellation Restriction.