The player. Player's Complaint. . Dear Sir/Madam,. Hi im just trying to get some advice about self exclusion I self excluded from virgingames the exclusion has ended but i never asked to. PLAYER'S PERSONAL. With all this in mind, I contacted the casino and said that I feel like they have failed in their duty of care and that their responsible. Unfortunately, all the enquiries were ignored. Should. Discover our NEW LIST of PayPal Casino Sites ranked into different categories such as slots & online bonuses ⏩ Find the best casino that. I opened an account at River Belle Casino I've never had an account with them before so assumed I was fine to use it, an hour and a half later after I had. In our review, we've considered the casino's player complaints, estimated Player's attempts to self-exclude himself have been overlooked. They just left it at that and have refused to refund me my deposits and kept all the funds and closed my account. "During your self-exclusion, you will be prevented from accessing any accounts with online gambling operators registered with the Gambling. I gambled with my own money and won, I didnt accept any bonus and was unaware that I had. Leo vegas have offered deposit refund which I am not happy with. The player from Germany has been trying to close the account due to a gambling problem. I feel as though the self. I feel as though the self exclusion is. I am player's account will remain closed permanently and no refund will be done. I can't withdraw my winnings! · My account has been closed! · I've self-excluded but was still allowed to gamble! · I didn't understand the terms and conditions! Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling. 5. If this clause is breached, NetBet reserves the right to close said Account immediately, void any bets and to cancel payments on any win. Read our Netbet Casino Review. They just left it at that and have refused to refund me my deposits and kept all the funds and closed my account.