About Us. Our casino complaints service is available free for our players. All gambling businesses licensed by the Gambling Commission must appoint an alternate dispute resolution body (ADR) if customers gamble directly with them. . Magical spin casino finding a good real money poker site in Europe or Latin America is almost a catch22, checks or payment by phone. But even if you can only. eCogra | Experts in the testing and certification of online gambling systems. We do our best to mediate between players and online casinos. Our Story · Accreditations · Jurisdictional Approvals · Leadership Team.